Say No With Confidence and Integrity

Select module

"Life shrinks or expands in proportion to one’s courage."
Anais Nin

This module empowers participants to be more assertive and forthright about expressing their wants and needs while still remaining sensitive to the professional drivers of others.

Understand the skills actors apply to take control of their “natural” behaviour and learn how to confidently project calmness and composure to even the most challenging people. Discover how to confront people about unrealistic expectations about your time or outcomes, explain why the answer must be “No”, what the alternative solutions are… and, in even the most confrontational situations… mean it.

    This module:
  • Half Day
  • 1 - 50
Select module

Participants will be able to:

  • Deal with nerves
  • Speak Up and Say No
  • Challenge unrealistic expectations & workloads
  • Be vocally assertive and convincing
  • Not capitulate and agree to unrealistic expectations
  • Hold a position when challenged - even if strongly challenged
  • Take personal ownership when tackling an issue
  • Not exhibit unprofessional or aggressive behaviour
  • Create and suggest viable alternatives and compromises

“The results spoke for themselves. Increased lead taking, better representation of our brand and service values and a tool kit of skills that those trained are now actively using in many other areas of their work.”

- Brant Eckert, Senior Marketing Manager, Christie Digital

Interested?

If this module is of interest then there are 3 ways we can help you…
Sign up for a taster session, add the module to an enquiry or get in touch and we’ll help you select the correct behaviours.