Handle Difficult Conversations

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"This is, like, the opposite of what I wanted to do today."
Shaggy, Scooby Do

This module provides a set of simple and effective techniques to prepare for and deal with a difficult conversation, deliver bad news or challenge others behaviour or performance. Discover techniques to get positive outcomes from difficult situations and build the resilience and confidence to control challenging conversations constructively and professionally.

    This module:
  • Half Day
  • 1 - 50
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Participants will be able to:

  • Plan a strategy and prepare effectively for any difficult conversation
  • Focus your conversation and make sure you deliver the key points clearly
  • Consider language and recognise the emotive power of words
  • Project calm and control in stressful situations
  • Broker clear and mutually agreed next steps and timeline/s
  • Plan strategies to cope with negative responses or opposition

The method is innovative, practical and transformational - the programmes make a genuine difference to our people. If you want to invest in training that delivers tangible results, I cannot recommend them highly enough.

- Mairead Minto, Learning Specialist


If this module is of interest then there are 3 ways we can help you…
Sign up for a taster session, add the module to an enquiry or get in touch and we’ll help you select the correct behaviours.