Deliver fantastic customer service

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“Quality means doing it right when no one is looking.”
Henry Ford

Exceptional service should be a unique experience. It should be something memorable.
 
This module translates your customer service values into a set of practical, observable behaviours that anyone can instantly adopt - in every interaction. Whether on the phone or face to face, discover the best practise behaviours and techniques to turn good customer service into exceptional, 5 Star Customer Service.
 
Confidently embody the behaviours to ensure everything you do and say supports your organisation’s customer service offer, vision and promise and take responsibility to think on your feet to deliver the “extra mile” in customer satisfaction.

    This module:
  • Half-Day
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Participants will be able to:

  • Embody the behaviours of exceptional customer service in every interaction
  • Always make people feel valued and respected
  • Use language that reinforces the service offer, vision and promise
  • Communicate efficiently and effectively as a brand ambassador
  • Engage with customers directly and personally; value these contacts and develop relationships
  • Distinguish between routine service standards and going the extra mile and identify the specific actions you can take to reflect that

Fantastic trainers, very inspiring – I learnt a lot. The Method session took me out of my comfort zone but gave me really useful techniques to help improve my performance and service at work.

- Delegate, Saatchi & Saatchi

Interested

If this module is of interest then there are 3 ways we can help you…

Sign up for a taster session, add the module to an enquiry or get in touch and we’ll help you select the correct behaviours.