Deal with conflict

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"Angry people are not always wise. "
Jane Austen

This module provides strategies to confidently and effectively bring conflict to a controlled and professional conclusion. Discover techniques that will empower you to tackle any challenging or emotional situation in a calm, resilient and successful way.

    This module:
  • Half Day
  • 1-50
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Participants will be able to:

  • Maintain composure under pressure
  • Project calmness and authority in challenging situations
  • Manage negative or intense emotions effectively
  • Face conflict and adversity with resolve and confidence
  • Avoid becoming defensive or irritated when challenged
  • Deal confidently with challenge, belligerence and aggression
  • Maintain a clear focus and objectivity when confronted with adversity

It was inspirational. It challenged us all in a good way. A very good day! I found it fascinating how acting techniques can be used in a professional environment to prepare me so thoroughly for conflict situations and meetings.

- Delegate, London Metal Exchange

Interested

If this module is of interest then there are 3 ways we can help you…

Sign up for a taster session, add the module to an enquiry or get in touch and we’ll help you select the correct behaviours.